How did this rock formation get this way?
These are the Rocks of Faraglioni. I was there on vacation.
How did this rock formation get this way?
It's a process! Thousands of years of waves.
Your work processes might feel like they've taken thousands of years to get to where they are
but I'm not afraid.
Let's write them down. Together.
So that there's not only ONE person who knows how to do the THING.
Need a process documented?
I am committed to a judgment-free, friendly collaboration. Please reach out.
Process Documentation: Try it!
... because someone on your staff will need a playbook
I love laundry. Could you write down every step involved in doing laundry? I can.
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To play, fill in the missing fields on Page 1 (L). Check your answers on Page 2 (R).
What’s the point of this game? You’ll see it’s tedious to document a process, even one you do a few times a week. The processes in your work are more complex and the stakes are higher! What if the one person who knows the process can’t do it? What if someone else needs to learn it fast and there are no instructions? That’s worrisome.
Small businesses often ignore these worries because they don’t have the time or the resources to break things down into tiny steps. Other things need their attention and are more fun.
But processes make work efficient. And having a staff playbook makes your people confident!
To me, breaking things down into tiny steps IS fun. I know, that’s nerdy. I can help businesses run with greater operational excellence in a customized, friendly, and affordable way. Please reach out.
Are you adopting new software at work?
Did the software company provide decent – but generic – training that didn’t exactly show how YOUR jobs would get easier? Do you wish they had shown examples that would resonate with YOUR people?
Are you afraid your people won’t use the software? Or that they’ll want to stick with what they know, even when that’s inefficient?
Are you worried you'll have to explain and explain and explain?
Let’s design a few resources that’ll help everyone comfortable using the software in YOUR work situation! Please reach out.